Política de reembolso

Havoc Boxing Satisfaction Guarantee — Last updated: November 2026

At Havoc Boxing, we take pride in the craftsmanship and performance of our boxing equipment. Because we serve a global community with specialised needs, our return and refund rules depend on the type of gear you buy.

1. Fully customised boxing gear

Custom gear exclusion: every piece of customised gear, including custom gloves, custom-branded headguards, groin protectors and fight team uniforms, is handcrafted to your specifications, name and logos. Because these items are unique to you, we cannot accept returns, offer exchanges or issue refunds on custom-made orders unless there is a clear manufacturing defect.

Please double-check names, sizing, graphics placement and glove weight before you pay. Once a custom order enters production, it cannot be changed or cancelled.

2. Standard stock items (non-customised)

For non-custom products (such as stock gloves, focus mitts, headgear or standard gear with no custom text or logos), we offer a 14-day return window from the date of delivery.

  • Condition: items must be unused, unworn, unwashed and in the condition you received them, in their original packaging with all tags attached. Gear showing signs of sweat, chalk or gym use will be rejected.
  • Return shipping: customers pay the courier cost of returning stock items. Original shipping fees are non-refundable. Please use a tracked service, as we cannot refund parcels lost in return transit.

3. Manufacturing defects and damaged shipments

We stand behind our build quality. If your gear (standard or custom) arrives with a material defect or transit damage:

  1. Contact us within 48 hours of delivery at havocboxingstore@gmail.com.
  2. Send your order number and clear photos of the defect or damage.
  3. If we confirm a manufacturing fault or courier damage, we will make and send a replacement free of charge. If a replacement is not possible, we will issue a full refund.

4. How refunds are processed

Once your returned item arrives and passes inspection, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method (card, Shop Pay, Apple Pay or Google Pay) within 5 business days, depending on your bank.

5. Duty-free delivery and refused shipments

All orders ship duty free. Import duties and taxes are calculated and collected at checkout, so there is nothing extra to pay on delivery. If a delivery fails because the recipient refuses the parcel or ignores courier collection notices, the parcel is returned to us and any return shipping, courier penalties or restocking fees will be deducted from any refund for standard items. Custom gear in refused shipments is non-refundable.

Questions about a return or a defect? Email havocboxingstore@gmail.com.