At Havoc Boxing, we take extreme pride in the structural integrity, elite craftsmanship, and performance of our boxing equipment. Because we cater to a global community with highly specialized needs, our return and refund guidelines are structured transparently based on the type of gear you purchase.

1. Fully Customized Boxing Gear

We highly encourage all fighters to carefully double-check names, sizing charts, graphics placement, and weight choices before completing payment. Once a custom order enters production, it cannot be modified or canceled.

2. Standard Stock Items (Non-Customized)

For non-custom retail products (such as stock hand wraps, generic apparel, stock punch mitts, or standard gear pieces with no custom text or logos), we offer a 14-day return window[cite: 1].

• Condition Requirement: To be eligible for a return, stock items must be completely unused, unworn, unwashed, and in the exact condition you received them. They must remain in their original packaging with all tags securely attached. Gear that shows signs of sweat, chalk, or gym use will strictly be rejected.
• Return Shipping: Customers are responsible for paying the courier costs associated with returning stock items. Original shipping fees paid at checkout are entirely non-refundable. We highly recommend using a tracked courier service, as we cannot issue refunds for packages lost during return transit.

3. Manufacturing Defects & Damaged Shipments

We stand completely behind our build quality. In the highly unusual event that your gear (whether standard or fully customized) arrives with a clear material defect or physical transit damage:

1. Contact our support team within 48 hours of package delivery at havocboxinggear@gmail.com[cite: 2].
2. Provide your official order number along with clear, high-resolution photographs documenting the structural defect or shipping damage[cite: 2].
3. If our quality control team verifies a manufacturing fault or severe courier damage, we will orchestrate a priority replacement run to rebuild and deliver your item completely free of charge. If a replacement is impossible, a full refund will be processed.

4. How Refunds Are Processed

Once your returned standard item is received at our facility and passes physical inspection, we will notify you via email regarding the approval or rejection of your claim.

If approved, your refund will be compiled and automatically credited back to your original method of payment (Credit Card, PayPal, Apple Pay, etc.) within 5 to 10 business days, depending entirely on your banking provider's local processing times.

5. Refused Shipments & Unpaid Customs Duties

As noted in our logistics guidelines, cross-border custom clearances and local import tariffs are completely the customer's responsibility[cite: 2]. If an international delivery fails because a recipient refuses to pay their country's statutory import duties or ignores courier collection alerts, the package will be sent back to us[cite: 2].

In these scenarios, any return shipping expenses, courier penalties, or restocking fees levied against Havoc Boxing will be subtracted directly from any refund eligibility for standard stock items[cite: 2]. Custom gear in refused shipments remains completely non-refundable[cite: 1, 2].